Account and data deletion

How to request deletion

1. Email eduardo.manrique@gmail.com with the subject Delete my JustCards account.
2. State whether you linked the app using Google or Apple. If available, also include the nickname and local user ID shown in the app. Do not send passwords, payment details, or identity documents.
3. We may ask you to verify control of the linked Google or Apple account before processing the request.

Data deleted

After verification, the deletion process removes:

• the JustCards user profile, nickname, and local user ID;
• linked Google or Apple identity references;
• associated device references and Premium entitlement state;
• referral progress and room-ad diagnostic events;
• custom deck metadata and uploaded custom deck images.

Active room state is temporary and normally disappears when the room ends. You can also delete individual custom decks from My Decks without deleting your account.

Timing and data that may remain

We aim to complete verified requests within 30 days. Residual copies may remain in encrypted backups for up to 90 days before automatic rotation. We may retain limited records for longer only when required by law, fraud prevention, security, dispute resolution, or financial recordkeeping.

Apple, Google Play, Google AdMob, and RevenueCat process some data independently under their own policies. Deleting a JustCards account does not cancel a store purchase, issue a refund, or delete records held by those providers. Manage those records through the applicable provider account.